Policies

Payment

We accept Paypal and Credit Cards through Paypal.

Shipping Time

Shipping time varies based on product and the shipping time you choose. Open stock prints are ready to order and take between 3-8 days to deliver with the exact delivery time determined by your choice of shipping options, your physical location, and all of that good stuff. Pay more for faster shipping and get your order sooner.

Custom products vary based on your requests. All of our custom textile prints are created solely for you. You must be happy with the digital concepts we send you before we will order strike offs for your review. Each review step adds 3-4 days. If you know exactly what you want, have your focused, sharp, digital images ready to go, are choosing from one of our standard digital templates, and do not need a precise color match, you can cut out a lot of review steps which will let you receive your order much more quickly. Please allow up to 4-6 weeks for the development and receipt of your special fabric.

If you have a firm date by which you need a fabric, please e-mail us. We will try to accommodate your requests, although there may be rush fees associated with any such request, especially during busy times.  If we cannot meet your deadline, we will tell you and decline your order rather than risk making you unhappy with a missed deadline.

The Couture Horse fabrics are not returnable.  If you are not sure about a print or colorway, please order a swatch before placing a full order. Custom orders receive a physical swatch for approval.

Shipping Methods

Open stock fabrics are shipped directly from the manufacturer to you. You chose how you want it to be shipped and how quickly you want to receive it at the time you make your purchase.

Custom fabrics and finished goods are shipped via first class mail or UPS. Faster delivery options are available – please ask if you need it there faster.

Cancellations

Open stock fabric orders immediately go to fulfillment and cannot be canceled. Our US-based manufacturers use ‘Just In Time’ printing abilities and they send your order to print immediately. Please make sure before you order open stock.

Custom fabrics are developed in a two-part process: Design and Manufacture. Design fees cannot be refunded once we start your project. Manufacturing fees will be refunded less 25% if you cancel your order before we send your order out for printing. No cancellations are accepted once we order your custom-designed and printed fabric(s).

Damaged Shipment

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage or loss caused by the carrier.

Shipping Insurance

Custom fabrics are shipped insured priority mail or via UPS depending on the size of the order.  Open stock fabrics have different shipping options that you choose at the time of purchase.

Manufacturers Defects

Flaws with open stock fabrics should be addressed directly with the manufacturer.

Contact us directly for any defects with custom or completed products.

Exchanges

Sorry, no exchange on personalized items.  Please double-check sizes, colors, and so on before placing your order.

Return Merchandise Policy

The Couture Horse fabrics are NOT RETURNABLE unless defective. Please check sizing, colors, and so on carefully before ordering.  If you are not sure, order a swatch before ordering a full order.

Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. You must email the refund request to admin @ fashionresearchinstitute.com (with “REFUND REQUEST” in the subject field).  If the refund is approved, a return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

Once you receive the return authorization information you can return the product according to the return information for a full refund less a 15% restocking fee at our discretion.

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

ALL ITEMS ARE CUSTOM ORDERED. Please allow sufficient time for preparation & shipment (4-6 WEEKS, depending on the item.)
All fabric designs © Copyright 2012 – Shenlei E.  Winkler

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